{"id":431,"date":"2025-04-16T11:04:32","date_gmt":"2025-04-16T11:04:32","guid":{"rendered":"https:\/\/www.maltech.co\/blog\/?p=431"},"modified":"2025-11-24T06:31:57","modified_gmt":"2025-11-24T06:31:57","slug":"why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it","status":"publish","type":"post","link":"https:\/\/maltech.co\/blog\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\/","title":{"rendered":"Why Your SendGrid Account Might Be Under Review or Suspended (And How to Avoid It)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you&#8217;re relying on SendGrid for email delivery, having your account placed under review or suspended can feel like hitting a brick wall. Whether you&#8217;re a startup sending newsletters or a developer integrating transactional emails, it&#8217;s crucial to understand <strong>why this happens<\/strong>\u2014and more importantly\u2014<strong>how to prevent it<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s break down the common reasons why SendGrid might flag your account:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. High Spam Complaint Rates<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">One of the top triggers for account reviews is a spike in <strong>spam complaints<\/strong>. If recipients click \u201cReport Spam\u201d on your emails, it negatively impacts your sender reputation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Common causes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sending unsolicited emails<br><\/li>\n\n\n\n<li>Poor list hygiene<br><\/li>\n\n\n\n<li>Misleading subject lines<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Use <strong>double opt-in<\/strong> and let users unsubscribe easily.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. High Bounce Rates<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When your emails are bouncing too often (invalid or non-existent addresses), it signals to SendGrid that your list may not be clean.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Causes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchased or outdated email lists<br><\/li>\n\n\n\n<li>Typos or fake emails<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Regularly validate and clean your email lists.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Sending Unsolicited or Bulk Marketing Emails<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">SendGrid is strict about <strong>permission-based email<\/strong>. If you&#8217;re sending to people who didn\u2019t explicitly opt in, you&#8217;re violating their Terms of Service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Stick to <strong>permission-based marketing<\/strong> and avoid scraping or buying email lists.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Sudden Spike in Email Volume<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you suddenly go from sending 100 to 10,000 emails a day without warming up your account or IP, it could look suspicious.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Use a <strong>ramp-up strategy<\/strong> when scaling your email volume.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Low Engagement Rates<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your emails are consistently ignored (low open\/click-through rates), it tells ISPs and SendGrid that your emails aren\u2019t wanted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Segment your list and send relevant, personalized content.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>6. Authentication Issues (SPF\/DKIM\/DMARC Not Set Up)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Improper email authentication can lead to your emails being flagged as spoofed or phishing attempts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Make sure to set up <strong>SPF, DKIM, and DMARC<\/strong> correctly for your domain.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>7. Phishing or Suspicious Content<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your content contains phishing-like elements (e.g., fake login links, suspicious URLs), your account can be immediately flagged or banned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Avoid misleading content and ensure all links go to trusted domains.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>8. Abuse Reports from Recipients<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If users directly report your emails as abusive or malicious, SendGrid will take action quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Always include clear branding, opt-out options, and contact info in your emails.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9. Incomplete or Suspicious Account Information<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Accounts with missing, fake, or unverifiable info may be placed under review as a precaution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Provide real, accurate details during account registration and verification.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>10. Secure Passwords and API Keys&nbsp;<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.twilio.com\/docs\/sendgrid\/api-reference\/api-keys\/delete-api-keys\">Rotate all API keys<\/a> and <a href=\"https:\/\/www.twilio.com\/docs\/sendgrid\/ui\/account-and-settings\/resetting-your-username-and-password\">change passwords for your account<\/a> and associated users. Enable <a href=\"https:\/\/www.twilio.com\/docs\/sendgrid\/ui\/account-and-settings\/two-factor-authentication#setting-up-two-factor-authentication\">two-factor authentication (2FA)<\/a> for added security.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Additionally, to prevent future account compromises, we recommend implementing the following:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.twilio.com\/docs\/sendgrid\/ui\/account-and-settings\/ip-access-management\">Manage IP access<\/a> in your Account Settings and add authorized IP addresses.<\/li>\n\n\n\n<li>Secure your website and applications, ensuring all software is up to date.<\/li>\n\n\n\n<li>Verify that your applications or Twilio SendGrid integrations are properly secured and running the latest software versions; this includes content management systems, plugins, and frameworks.<\/li>\n\n\n\n<li>Review and secure your website permissions to ensure no SendGrid API keys are exposed.<\/li>\n\n\n\n<li>Consider hiring a third-party security company to help implement additional security measures.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re relying on SendGrid for email delivery, having your account placed under review or suspended can feel like hitting a brick wall. Whether you&#8217;re a startup sending newsletters or a developer integrating transactional emails, it&#8217;s crucial to understand why this happens\u2014and more importantly\u2014how to prevent it. Let\u2019s break down the common reasons why SendGrid [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":432,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[15],"tags":[],"class_list":["post-431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smtp","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why Your SendGrid Account Might Be Under Review or Suspended (And How to Avoid It) - Blog | MALtech<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/maltech.co\/blog\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Your SendGrid Account Might Be Under Review or Suspended (And How to Avoid It) - Blog | MALtech\" \/>\n<meta property=\"og:description\" content=\"If you&#8217;re relying on SendGrid for email delivery, having your account placed under review or suspended can feel like hitting a brick wall. Whether you&#8217;re a startup sending newsletters or a developer integrating transactional emails, it&#8217;s crucial to understand why this happens\u2014and more importantly\u2014how to prevent it. Let\u2019s break down the common reasons why SendGrid [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/maltech.co\/blog\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog | MALtech\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-16T11:04:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-24T06:31:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/maltech.co\/blog\/wp-content\/uploads\/2025\/04\/ChatGPT-Image-Apr-16-2025-04_06_50-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin@maltech.co\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin@maltech.co\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\\\/\"},\"author\":{\"name\":\"admin@maltech.co\",\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/#\\\/schema\\\/person\\\/4d940fc4b020991b808593bd6759566e\"},\"headline\":\"Why Your SendGrid Account Might Be Under Review or Suspended (And How to Avoid It)\",\"datePublished\":\"2025-04-16T11:04:32+00:00\",\"dateModified\":\"2025-11-24T06:31:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\\\/\"},\"wordCount\":535,\"publisher\":{\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/maltech.co\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/ChatGPT-Image-Apr-16-2025-04_06_50-PM.png\",\"articleSection\":[\"SMTP\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/maltech.co\\\/blog\\\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\\\/\",\"url\":\"https:\\\/\\\/maltech.co\\\/blog\\\/why-your-sendgrid-account-might-be-under-review-or-suspended-and-how-to-avoid-it\\\/\",\"name\":\"Why Your SendGrid Account Might Be Under Review or Suspended (And How to Avoid It) - 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